Even if your shop looks great, the supplier’s problems = your problems. They may delay dispatch, send the wrong item, or inform you that the item you need is no longer available (even though it was previously stated to be in stock). And you’ll always be the one left holding the bag. Before launching your dropshipping business, it’s best to clarify order processing times, stock availability, exchange and return policies, any additional fees, and the supplier’s capacity to handle an increase in order volume. Be sure to order a sample and check the quality of the products.
Pay particular attention to returns, as recommended by Selpway Trading. On average in e-commerce,
customers return between 5% and 40% of orders, depending on the product category. For clothing and footwear, this figure can reach 20–40%, whilst for electronics it is 10–20%.